Bank Residential Support Worker

Place of work: Sutton, London
Hours of work: Flexible shift pattern, no fixed hours
Closing date: Applications for this role have now closed. To fill out an expression of interest for future roles, please fill out our enquiry form here
For our bank staff, we are looking for people who can quickly establish trusting, empowering relationships with young people and provide practical day-to-day care for them in a loving and supportive way. We are looking for team players who have a positive outlook and a willingness to get stuck in straight away. We are looking for someone who will be proactive in interacting with young people and with helping around the home, whether that is getting out in the garden to referee a basketball tournament or getting some cleaning done while things are quiet. Each day will be different, so you will need to be flexible and willing to help with what it is the young people and team need on the day. 

Our bank staff are there to support when additional cover is needed in the home, such as to help with covering annual leave. The hours are flexible and you can pick up shifts that suit you to work around your life. Due to the nature of the role you will need to be able to cover shifts at short notice and there is no guarantee of any set hours of work.

We hire for potential, so we encourage applications from people who feel they may not meet every aspect of the person specification. We welcome applications from people with lived experience of issues affecting children in care and their families.

Please click here to see the full job description.


  • Be part of the mission with a group of people with a shared vision and commitment to young people
  • Join an organisation with a strong ethos centred on social pedagogy – a holistic, multi-disciplinary, strengths-based approach focused on relationships, empowerment, learning and wellbeing
  • Learn about social pedagogy, complete training and gain transferable skills
  • Be part of a friendly, supportive and inclusive workplace, where you can bring your whole self to work and share your interests with the young people in the home
  • Have opportunities for career development and progression as we expand
  • Work in a state-of-the-art children’s home designed by architects and young people, and recently refurbished to have a warm ‘family-feel’
  • Have a flexible role as a bank staff member where you can choose shifts that work around other commitments you might have


We know that children in residential care have poor outcomes – for example, only 4% get ‘good’ GCSEs (DfE, 2014), 62% of children in children’s homes have a mental health condition (DfE, 2014) and about half of young offenders are care leavers (Prison Reform Trust, 2016).

At Lighthouse Pedagogy Trust, we believe that children in care should have the same opportunities as everyone else, and that our unique approach will enable this and support them to thrive. We are working to create safe, stable placements for children in a place that feels like home. Education is at the top of our list of priorities to help young people achieve their goals. We believe social pedagogy provides an excellent basis for supporting children who live in residential care. We want the very best people working with the most vulnerable children.

We are working to improve the lives of young people, but also to change the wider perception of residential care, and how the bigger system functions. You can be part of our journey to positively impact the children you work with, and the system you work in.

Recruitment Process

There are three stages to our recruitment process:

1) Online application
You will need to complete an online application form. The team will be shortlisting applications on a rolling basis, so we encourage you to apply as soon as you are ready to do so.

2) Online interviews
If your application is successful, you will be invited to attend an online interview. These interviews are made up of competency-based questions and situational judgement tests.

3) In-person Interview
If you are successful at the online interview stage, you will be invited to the final round interview. This stage includes individual and group activities.

Start in role
Once all the safeguarding checks are complete, including an Enhanced DBS with a check of the child’s barred list, a start date will be agreed.


Our competencies have been developed in partnership with residential care staff and young people, and are the foundations that help us to recruit great staff.

Building relationships with young people: You enjoy spending time with young people and empower them to discover their own potential.

Safeguarding: You take responsibility for keeping young people safe and put their needs first.

Resilience and commitment: You are patient, solutions-focused and you persevere through challenging times.

Reflection and learning: You are able to reflect on practice, and you are open to learning.

Team work: You collaborate effectively with others to achieve goals.

Communication: You communicate clearly, taking time to understand other people’s thoughts and feelings, and you can adapt the way you communicate in different situations.

Problem-solving: You find solutions by building relationships with others, being adaptable, resourceful and willing to learn.

Leadership and integrity: You behave ethically, taking responsibility and role modelling your values in practice.


Before applying

Commitment to safer recruiting

  • At Lighthouse Pedagogy Trust we are committed to safeguarding all children and young people in our care. As part of our recruitment process we conduct rigorous checks and vetting of all applicants in line with legal and regulatory requirements, and best practice. You will be asked to complete a criminal conviction self-disclosure form as part of the recruitment process.
  • This post is subject to an Enhanced Disclosure and Barring Service (police records) check, including overseas police checks where necessary. Please note that this post is exempt from the limitations of the Rehabilitation of Offenders Act, and as such all previous cautions and convictions will need to be disclosed as part of any application.
  • For further information about the process please visit the website here:

How to apply

  • Our application form covers your work history, training and qualifications, as well as some key questions about you and your experience. You can save it and come back to it later.
  • You will need to select which role you are applying for. You can only apply for one role, but if we believe your application may be a strong fit for another role we will contact you.
  • If you need any adjustments to the application process to be able to take part, for whatever reason, please contact us to discuss how we could make things easier for you by emailing